A customer says that he has AI responding to the messages of everyone who writes to him. When these people become customers or schedule the call, it removes them from the AI so that only it answers them manually.

This customer no longer even stops to check the messages because they have a lot of volume; then he loses messages from customers or people who have already scheduled the call among everyone else

For this reason, he proposes to put a section within the software, where you can see the chats not answered by the AI and that they are not lost among all the other chats.