Feature requests

An email should arrive when the agent sends a link to schedule the video call. (Because it would go from automatic to manual and to be aware)

A customer says that he has AI responding to the messages of everyone who writes to him. When these people become customers or schedule the call, it removes them from the AI so that only it answers them manually. This customer no longer even stops to check the messages because they have a lot of volume; then he loses messages from customers or people who have already scheduled the call among everyone else For this reason, he proposes to put a section within the software, where you can see the chats not answered by the AI and that they are not lost among all the other chats.

Knowing that the time limit is 24 hours for sending automatic messages, it would be nice to be able to establish a double follow-up. It is something that can be configured in Manychat but obviously with many limitations due to the type of closed message. Here you could do something like this: First follow-up would be the current one, with all its logic, setting a schedule, etc. (For example at 6 o'clock without an answer) The second one would be configured outside the first and could be used for a last attempt, being able to send an audio or a last check to relive the conversation. (For example, after 20 total hours, or 16 hours after the first follow-up without a response).

When I make changes to the bot, I would like to be able to “reset” the statistics of closing, conversion to schedule, etc. so I can see exactly how those changes are affecting and to be able to compare it with the previous version!

Hello, I wanted to comment on an improvement that we might need at the metric level using labels. The idea is that when the bot adds a specific tag (for example the “change” tag), that tag is not just something visual, but serves to analyze data in reports. For example: when a person clicks a button or types in a specific keyword, the bot automatically adds the tag to them, for example in my case, “change”. Then, in the reporting part, I would like to be able to see how many people have that label and, above all, to see that data broken down by day. Practical example: on day 1, 30 people receive the label “change”. On the 2nd, 18 people receive the label “change”. The idea is to be able to go to reports, select the “change” tag, choose a date range and have the system tell us how many people received that label each day, in order to analyze inbound and outbound metrics. This would help us a lot to measure real conversions by keyword, CTA and automatic flow performance.

Send a repechage message every month or 2-3 months to interested leads, who are naturally well-marked depending on the conversation

It's a shame to have more states with rules for each one. For example: Scheduled: When a Lead has booked a call (currently the LEAD status does not mean that they have arrived to schedule, only that they have shown interest and have been offered). Doesn't Qualify: when a follower doesn't qualify (either it's not their goal, they're a family member, or they don't currently have interest or pain). Setting it to “Don't Qualify” removes it from the metrics and puts it in Manual so that the bot doesn't respond to it.

It would be great to have a Manual Notes section within each Lead, to be able to write the data of the call or relevant things beyond the report it generates from the conversation.

Hello, I wanted to propose an improvement that I think would be very useful for everyone. Current Issue: Right now, when a chat goes to “manual mode” (either because someone on the team intervenes, or for any reason), there's no quick way to return it to “automatic mode”. The only option available is to do it chat by chat, individually. When you have tens or hundreds of active conversations, this process: it is very slow, generates operational friction, prevents scaling and makes it almost impossible to recover automatic flow without investing a lot of manual time. Proposal for improvement. Add a feature that allows: converting chats from “Manual” to “Automatic” in bulk

As I have 3 types of businesses, having the limitation of ONE AGENT FOR ALL limits me, since I have to teach this agent carefully. I see it vital that you can add a personalized agent for a business and that it doesn't generalize everyone, such as cloning the business.