Feature requests

When we are looking at the summary of a lead, we can click on the source post of the conversation to know exactly where a specific lead came from. Sometimes the cover image is similar to others and we don't know exactly what the source post of a specific lead was. This helps us create better content strategies to attack certain Buyer Personas.

We sell high tickets and our bottleneck today is to combine what happens in the DMs with what happens in sales. We do all this reconciliation by hand, exporting and crossing data, which wastes time and working with outdated information. What we need is to be able to read the ZeroChats data from outside and dump it into our system to have a single view of marketing and sales. Data we need per conversation: Conversation ID and Contact ID (Instagram user) Date and time of the start and of the last message Conversation status (active, qualified, discarded, scheduled) Exact source of the lead: story, post, reel, announcement, link in bio, direct DM. Ideally with the ID of the specific content that generated it, and with the UTM parameters when they exist Qualification answers given by the lead Full transcript of the conversation With that, we can calculate conversion rate per channel and per piece of content ourselves, so there's no need for the API to provide aggregated metrics, although a summary endpoint would be useful. How we would use it, in order of priority: A read-only REST endpoint for conversations and contacts, with date range filtering, pagination and API key authentication. With this we already covered 80% of the problem because we can synchronize every night. Webhooks that trigger key events (conversation started, qualified lead, converted lead). This is what would allow us to react hot instead of waiting for the batch. A scheduled CSV export, if the full API falls far in the roadmap. It would be an acceptable patch in the meantime. I await your answer We are active users and are willing to beta test the API and give them detailed feedback on data structure and real use cases before the public release. From Sebastian Nájera's team Cristopher Gonzalez Growth Operator

The function of creating custom labels is now available. It would be great to be able to assign them manually to leads. Because if we've created a new tag and we want to assign it to some leads, we can't do it right now. We have to wait for the AI to do it.

Implementing the same thing as on Instagram and WhatsApp, but on YouTube, which are already releasing conversations via direct message with all users, would be brutal for all of us who have a channel.

Hello, I wanted to propose an improvement that I think would be very useful for everyone. Current Issue: Right now, when a chat goes to “manual mode” (either because someone on the team intervenes, or for any reason), there's no quick way to return it to “automatic mode”. The only option available is to do it chat by chat, individually. When you have tens or hundreds of active conversations, this process: it is very slow, generates operational friction, prevents scaling and makes it almost impossible to recover automatic flow without investing a lot of manual time. Proposal for improvement. Add a feature that allows: converting chats from “Manual” to “Automatic” in bulk

When you are going to review a conversation with a lead and you have sent them a resource because they commented on a CTA on manychat, it allows you to see a small “see post” in the conversation to know what specific piece of content the person commented on. It would be great to be able to do the same or else within the zerochats dashboard to somehow see the leads linked to each CTA/piece of content

Zerochats via MCP is the way to connect zerochats with artificial intelligence models and this is currently a bit limited. Because it only allows you to do the work of a configuration tool, not of data. In other words, Claude cannot extract data or performance, you can only view and edit the bot's config. It would be nice if there is no such limitation to be able to connect it to 100% or that it has a ZeroChats REST API or webhooks to access the data.

It would be spectacular if, in the notification function, when a lead is assigned a label, the generated report of the lead will be sent in that same message, especially for those who book a call or something similar, it would save a lot of time instead of having to go one by one manually.

An email should arrive when the agent sends a link to schedule the video call. (Because it would go from automatic to manual and to be aware)

A customer says that he has AI responding to the messages of everyone who writes to him. When these people become customers or schedule the call, it removes them from the AI so that only it answers them manually. This customer no longer even stops to check the messages because they have a lot of volume; then he loses messages from customers or people who have already scheduled the call among everyone else For this reason, he proposes to put a section within the software, where you can see the chats not answered by the AI and that they are not lost among all the other chats.